Refunded in full, within 14 days.

Last changed 25 October 2026.

If Pro is not what you needed, ask within 14 days of a payment and the whole of that payment is refunded. That holds for the first payment and for every renewal, monthly or yearly. You do not have to give a reason.

How to ask

Either way works, and either way the refund is made by Paddle, who took the payment.

By email

Write to support@debugt.com from the address you paid with, or name it, and give the order or transaction number from Paddle's receipt. We have Paddle refund it and reply when it is done. Do not send your license key: the order number is enough to find it.

Through Paddle

Go to paddle.net, Paddle's help for buyers, look up the order with the email address you paid with, and ask Paddle for a refund there.

Manage billing, on your account page, is where invoices, your card and cancelling are. It cannot make a refund: use one of the two ways above.

What happens then

• The money goes back to the card or account you paid with, tax included. How soon it shows depends on your bank.
• A refund ends the license it paid for. Debugt goes back to the Free plan at its next license check, within a day while it is online. It does not stop a running service or remove anything stored on your machine, and your account page shows the license as revoked.
• To use Pro again later, buy a new license.

After 14 days

You can cancel at any time, from the link in Paddle's receipt or by writing to us. Cancelling stops the next renewal: Pro carries on to the end of the period you have paid for, and Debugt then goes back to the Free plan. A payment older than 14 days is not refunded, in full or in part, except in the cases below.

• If we change the terms in a way that matters and you do not accept the change, you may cancel and be refunded for the time not yet used.
• If you were charged twice, or charged for a renewal after cancelling, that charge is refunded whenever you tell us.

Who handles it

Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle processes refunds, and its buyer terms apply alongside this page. Nothing here takes away rights you have as a consumer where you live.

This policy is part of the terms between you and Debugt Labs.